Camden Council complaints policy
Camden Council is updating its complaints policy to align with the Housing Ombudsman's Complaint Handling Code, focusing on the District Management Complaint procedure.
Camden Council is updating its complaints policy to align with the amended Housing Ombudsman's Complaint Handling Code. The Audit and Corporate Governance Committee reviewed the council's complaints policy and procedure in November 2025. Councillors were asked to approve the District Management Complaint procedure to ensure it aligns with the council's procedure, aiming for consistency and efficiency.
The policy, which outlines how Camden Council handles complaints from the public, was last amended in 2023. The current review focuses on ensuring the District Management Complaint procedure is consistent with the overall council procedure, as stated in a report to the committee.
Key facts
- The Audit and Corporate Governance Committee reviewed Camden Council's complaints policy and procedure in November 2025. Source
- Camden Council is updating its complaints policy to align with the amended Housing Ombudsman's Complaint Handling Code. Source
- Councillors were asked to approve the District Management Complaint procedure to ensure alignment. Source
- The complaints policy was last amended in 2023. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.