District Management Complaint procedure
Camden Council is updating its complaints policy and seeking approval for its District Management Complaint procedure to align with the Housing Ombudsman's code.
Camden Council's Audit and Corporate Governance Committee reviewed the council's complaints policy and procedure on 27 November 2025. Councillors were asked to approve the District Management Complaint procedure to ensure it aligns with the council's overall procedure and the amended Housing Ombudsman's Complaint Handling Code, aiming for consistency and efficiency.
The District Management Complaint procedure is a specific procedure within Camden Council's District Management, designed to ensure consistency with the council's broader approach to complaints. The council's complaints policy was last amended in 2023, indicating a periodic review process.
Key facts
- Camden Council's Audit and Corporate Governance Committee reviewed the complaints policy on 27 November 2025. Source
- Councillors were asked to approve the District Management Complaint procedure. Source
- The policy aims to align with the Housing Ombudsman's Complaint Handling Code. Source
- The council's complaints policy was last amended in 2023. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 1 October 2026. Spotted a mistake? Email community@opencouncil.network.