Kensington and Chelsea council
Kensington and Chelsea Council is addressing a £4.5 million overspend and rising complaints following a November 2025 cyber-attack, while also managing housing performance.
Kensington and Chelsea Council is facing a £4.5 million overspend in the first quarter of the financial year, with a November 2025 cyber-attack cited as a primary cause, according to a report to the Leadership Team in September 2026. The cyber incident disrupted council systems, contributing to a 40% rise in complaints in 2025/26, with housing issues leading the surge, an annual complaints report revealed in September 2026.
Housing repair satisfaction fell to 82.65% in the first quarter of the financial year, although it remains above the 80% target, a report to the Leadership Team noted in September 2026. Separately, the Planning Applications Committee approved plans in September 2026 for a new duplex apartment in World's End, facade replacements at Notting Hill Gate, and a basement extension for a yoga studio at 14 Lennox Gardens.
The council's Audit and Transparency Committee reviewed the Auditor's Annual Report for 2025/26 in September 2026, which highlighted weaknesses in governance related to the cyber-attack and housing safety standards. Licensing Sub-Committees are scheduled to meet in October 2026. Kensington and Chelsea Council is the local government authority responsible for providing services in the Royal Borough of Kensington and Chelsea.
Key facts
- Kensington and Chelsea Council is facing a £4.5 million overspend in the first quarter of the financial year. Source
- A cyber-attack in November 2025 is cited as a primary cause of the council's overspend. Source
- Complaints to the council soared by 40% in 2025/26, with housing issues leading the surge. Source
- Housing repair satisfaction fell to 82.65% in the first quarter of the financial year. Source
- The Planning Applications Committee approved a new duplex apartment in World's End in September 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on, with background from Wikipedia. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.