Customer Experience Programme
Redbridge Council is working to increase customer satisfaction and enhance digital services through its Customer Experience Programme.
Redbridge Council is working to increase customer satisfaction to over 60% from its current 34%, a goal discussed at a Strategy and Resources Policy Development Committee meeting in February 2026. This initiative includes the Redbridge Improved Website, launched in September 2025, which features an AI-powered search function and has contributed to 1.4 million website visits.
Further digital enhancements are underway for the Love Clean Streets app, which has logged over 11,000 resident reports since its launch in 2023. The council is addressing technical issues with report tracking and notifications, as highlighted during the February 2026 committee meeting.
Key facts
- Redbridge Council aims to increase customer satisfaction to over 60%. Source
- The Redbridge Improved Website was launched in September 2025. Source
- The Redbridge Improved Website has seen 1.4 million visits. Source
- The Love Clean Streets app has logged over 11,000 resident reports. Source
- The Love Clean Streets app was launched in 2023. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.