GovMatrix
Redbridge Council is working to increase customer satisfaction, with GovMatrix measuring progress towards its over 60% target.
Redbridge Council's customer satisfaction scores, measured by GovMatrix, rose from 27% to 34% year-on-year, as reported in February 2026. This increase followed the launch of the Redbridge Improved Website in September 2025, which attracted 1.4 million visits in its first three months. The council is now aiming to achieve over 60% customer satisfaction from the current 34% as part of its Customer Experience Programme.
This Customer Experience Programme, which seeks to enhance how residents interact with council services, was a key topic at a recent Strategy and Resources Policy Development Committee meeting. GovMatrix is a company that provides ratings for customer satisfaction, measuring these scores for organisations. No upcoming meetings are scheduled to discuss GovMatrix.
Key facts
- Redbridge Council's customer satisfaction scores, measured by GovMatrix, rose from 27% to 34% year-on-year. Source 1 Source 2
- Redbridge Council aims to achieve over 60% customer satisfaction from the current 34%. Source
- The Customer Experience Programme was a key topic at a recent Strategy and Resources Policy Development Committee meeting. Source
- The Redbridge Improved Website launched in September 2025. Source 1 Source 2
- The Redbridge website received 1.4 million visits in the three months after its September 2025 launch. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.