Resident experience
Lambeth Council is enhancing digital resident experience, particularly for its IEG4 platform, following committee recommendations.
Lambeth Council's Overview and Scrutiny Committee approved recommendations in October 2026 to enhance the resident experience with digital services, focusing on the IEG4 platform. The committee passed these recommendations for improvement, though it decided not to refer the platform's renewal decision back to the Cabinet Member. The two-year contract for the IEG4 platform is valued at £1,013,704.
In September 2025, Waltham Forest Council's Staffing Committee was in the process of appointing a new Corporate Director of Resident Experience and Digital. This role aims to shape resident experience, drive digital transformation, and increase resident satisfaction and trust in council services through proactive, resident-first thinking.
Key facts
- Lambeth Council's Overview and Scrutiny Committee approved recommendations to enhance digital service resident experience in October 2026. Source
- The estimated total value for the two-year IEG4 platform contract is £1,013,704. Source
- Waltham Forest Council's Staffing Committee was appointing a Corporate Director of Resident Experience and Digital in September 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 3 October 2026. Spotted a mistake? Email community@opencouncil.network.