Carer Burnout
Bexley councils are addressing how to improve adult social care satisfaction, where carer burnout is a key concern, and tackle high staff turnover.
A report presented to the Adult Social Care & Health Overview and Scrutiny Committee in June 2026 highlighted that adult social care satisfaction levels in Bexley are below the national average. User feedback, complaints, and the carer's survey identified carer burnout, a state of exhaustion experienced by individuals providing care, as a key issue. Officers reported this is not an unfamiliar story for the service.
Councillors called for concrete plans to improve care consistency in March 2026, as high staff turnover in Bexley's formal care workforce places an emotional toll on carers. The Adult Social Care & Health Overview and Scrutiny Committee heard that turnover reached 26.2%, exceeding the England average of 23.7%, leading to inconsistent care levels.
Key facts
- Bexley's adult social care satisfaction levels are lower than the England national average. Source
- Carer burnout was a key theme from user feedback, complaints, compliments, and the carer's survey in June 2026. Source
- Bexley's formal care workforce staff turnover reached 26.2% in March 2026. Source
- This turnover rate exceeds the England average of 23.7%. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.