service improvement
Councils are currently focusing on improving service delivery through staffing restructures, enhanced complaints handling, and increased capacity.
Brent Council approved a restructure of its Adult Social Care management in March 2026, reducing senior roles from five to two to enhance the customer journey and clarify departmental roles. This decision by the General Purposes Committee will lead to redundancies, with the new structure implemented by April 2026. Separately, Enfield Council's Cabinet approved an updated Corporate Complaints Policy in March 2026, shortening the Stage 2 investigation timeframe from 30 to 20 working days from April 2026, aligning with new Ombudsman codes.
In August 2026, Newham Council accepted a grant to recruit and train three new planning officers, aiming to enhance the borough's capacity to deliver high-quality services. This officer non-key decision reflects ongoing efforts to improve service effectiveness across various council departments.
Key facts
- Brent Council approved restructuring Adult Social Care management on March 30, 2026. Source
- The Brent restructure reduces senior managers from five to two. Source
- Enfield Council's Cabinet approved an updated Corporate Complaints Policy in March 2026. Source
- The Enfield policy shortens Stage 2 complaint investigation from 30 to 20 working days. Source
- The updated Enfield policy comes into effect from April 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.