Complaint Handling Process
Hillingdon Council is reviewing its complaint handling process to identify areas for improvement.
Hillingdon Council is currently reviewing its complaint handling process, which refers to the procedures and systems used to manage and resolve residents' complaints. This review was initiated following discussions at the Corporate Resources & Infrastructure Select Committee meeting in September 2025.
The committee is examining the Annual Complaint & Service Monitoring Report for April 2024 to March 2025 to pinpoint specific areas where the process can be improved. This action is part of the council's commitment to improving service delivery, as stated in September 2025.
Key facts
- Hillingdon Council is set to review its complaint handling process. Source
- The review follows discussions at the Corporate Resources & Infrastructure Select Committee meeting on 17 September 2025. Source
- The committee will review the Annual Complaint & Service Monitoring Report for 1 April 2024 to 31 March 2025. Source
- Councillor John Riley chaired the Corporate Resources & Infrastructure Select Committee. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.