Service delivery
Councils are reconfiguring family support services and addressing concerns about resident communication and IT infrastructure.
In October 2026, Hillingdon Council's Cabinet approved a public consultation on proposed changes to its family hub and children's centre services, aiming for a cluster-based approach. Also in October 2026, Councillor Ajay Roy raised concerns at an Ealing Council Strategy and Change Scrutiny Panel meeting regarding delayed officer responses and accessibility issues in resident communication.
Challenges with IT infrastructure and data collection impacting service delivery were highlighted at Lewisham Council in March 2026, where councillors and officers noted residents repeating information. Hammersmith and Fulham Council also faces a high cyber attack risk, with its IT systems compromised in late 2025 and early 2026. Newham Council's Cabinet agreed in February 2026 to pause plans for fortnightly residual waste collections due to public health concerns.
Islington Council's Executive agreed in January 2026 a new approach for its public lighting service, with a unified Term Maintenance Contract set to begin in July 2028. Bromley Council has been trialling new technology in its Adult Social Care Service since October 2025 to improve support for residents in their homes.
Key facts
- Hillingdon Council's Cabinet approved a public consultation on changes to family hub and children's centre services in October 2026. Source
- Councillor Ajay Roy raised concerns about Ealing Council's resident communication and accessibility in October 2026. Source
- Lewisham Council is grappling with IT infrastructure and data collection challenges, highlighted in March 2026. Source
- Hammersmith and Fulham Council's IT systems were compromised in a cyber incident in late November 2025. Source
- Newham Council's Cabinet paused plans for fortnightly residual waste collections in February 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 23 October 2026. Spotted a mistake? Email community@opencouncil.network.