Capita
Barnet Council is reviewing the transition of its Capita contract for customer services, IT, and revenues and benefits.
Barnet Council's Overview and Scrutiny Committee reviewed the transition plan for its contract with Capita in September 2025, focusing on customer services, IT, and revenues and benefits. The committee met to prepare recommendations for the Cabinet regarding the continued transition planning and managing the remaining contractual elements (story 2050).
This review follows an earlier assessment by Barnet Council in July 2025 of its contract with Capita, a company providing business support services, to evaluate service effectiveness and value for money. The council's Cabinet Forward Plan indicated this review would cover the procurement and transition of existing contracts (story 1137). The topic is also scheduled for discussion at upcoming meetings, including the Tower Hamlets Grants Determination (Cabinet) Sub-Committee and a Lambeth Council meeting, both on 14 October 2026.
Key facts
- Barnet Council's Overview and Scrutiny Committee reviewed the transition plan for its Capita contract on 11 September 2025. Source
- The Capita contract elements under review by Barnet Council include customer services, IT, and revenues and benefits. Source
- Barnet Council began a review of its contract with Capita in July 2025 to assess effectiveness and value for money. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on, with background from Wikipedia. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 8 October 2026. Spotted a mistake? Email community@opencouncil.network.