maladministration
Lambeth Council's high maladministration rates in housing services are a key focus, with other councils addressing related complaints.
Lambeth Council's high rate of maladministration determinations by the Housing Ombudsman, at 92% in 2024/25, was discussed by its General Purposes Committee in July 2026. This included 19 severe cases between October 2025 and March 2026, primarily due to issues with damp, mould, leaks, property damage, and repairs.
Islington Council is addressing £93,000 in Housing Ombudsman fines for maladministration, with 65% of these related to repair issues within council housing, as discussed by its Homes and Communities Scrutiny Committee in December 2025.
Newham's Housing and Regeneration Scrutiny Committee reviewed housing services improvement and scrutinised housing complaints in September 2026, a process that can highlight maladministration, which is improper or inefficient management or conduct in public services.
Key facts
- Lambeth Council had a 92% maladministration rate in Housing Ombudsman determinations in 2024/25. Source
- Lambeth Council recorded 19 severe maladministration cases between October 2025 and March 2026. Source
- Islington Council faced £93,000 in Housing Ombudsman fines for maladministration. Source
- 65% of Islington Council's maladministration fines were related to repair issues. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.