Issue

repairs

7 stories · discussed at 4 council meetings · 6 councils

Councils are addressing high rates of maladministration and complaints related to repairs, while also reviewing performance and financial strategies for maintenance.

Lambeth Council recorded a 92% maladministration rate in Housing Ombudsman determinations for 2024/25, with repairs being a primary cause, as revealed in July 2026. In September 2026, Camden's Holborn and Gospel Oak District Management Committees discussed the Housing Revenue Account's financial strategy, which includes funding for maintenance. Kensington and Chelsea Council's Leadership Team reviewed key performance indicators for repairs completion times in March 2026.

Islington Council faced £93,000 in Housing Ombudsman fines in December 2025, with 65% related to repair issues. Camden leaseholders discussed the process for handling repairs when a flat is damaged by another resident's actions in December 2025. Wandsworth Council formed a task force in October 2025 to track performance in relation to repairs following a C3 grading by the Regulator of Social Housing.

Repairs concern the process of fixing or maintaining properties. Councils are working to improve services and address issues such as damp, mould, and leaks. No specific upcoming discussions on repairs are detailed in the provided material.

Key facts

  1. Lambeth Council had a 92% maladministration rate in Housing Ombudsman determinations for 2024/25. Source
  2. Between October 2025 and March 2026, Lambeth received 108 housing ombudsman cases, with 19 severe maladministration. Source
  3. Islington Council faced £93,000 in Housing Ombudsman fines in the 12 months leading up to December 2025. Source
  4. 65% of Islington Council's Housing Ombudsman fines were related to repair issues. Source
  5. Tower Hamlets Council received 2,385 housing complaints in 2024/25, with repairs being the primary driver. Source
About this summary

This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.

Latest stories

  1. Lambeth Council Leads London in Housing Ombudsman Maladministration Rates Lambeth Council has the highest rate of Housing Ombudsman determinations in London, with 92% of cases resulting in maladministration in 2024/25. This figure was revealed during... Lambeth 24 July 2026
  2. Islington Council urged to boost recycling infrastructure and communication Islington Council's Environment, Climate and Transport Scrutiny Committee has urged the local authority to bolster its recycling infrastructure, following a comprehensive review... Islington 15 April 2026
  3. Kensington and Chelsea Council Reviews Housing Management Performance Kensington and Chelsea Council's Leadership Team has reviewed the performance of its housing management services for the third quarter of the 2025/26 financial year. The team... Kensington and Chelsea 26 March 2026
  4. Islington Faces £93k in Housing Ombudsman Fines, Primarily for Repair-Related Issues Islington Council is facing £93,000 in fines from the Housing Ombudsman due to maladministration, according to a recent Homes and Communities Scrutiny Committee meeting. A... Islington 30 December 2025
  5. Camden Leaseholders to Discuss Resident-Caused Damage Repairs and Other Leaseholder Issues Camden leaseholders are set to discuss the process for handling repairs when a resident's flat is damaged by another resident's actions. The discussion, addressing current... Camden 7 December 2025
  6. Wandsworth Council Forms Task Force to Improve Social Housing Following C3 Grading Wandsworth Council has established a Social Housing Improvement Task and Finish Group to address concerns raised following a C3 grading by the Regulator of Social Housing (RSH)... Wandsworth 5 October 2025
  7. Tower Hamlets Aims to Improve Housing Complaint Handling Tower Hamlets Council is taking steps to improve how it handles housing complaints, aiming for a more responsive and tenant-focused approach. As part of this effort, the council... Tower Hamlets 1 August 2025