Housing Ombudsman
Lambeth Council faces a formal Housing Ombudsman investigation into repair failures, while other councils review complaint handling.
Lambeth Council is currently under formal investigation by the Housing Ombudsman, initiated in December 2025, due to severe maladministration findings concerning damp, mould, leaks, and property repairs. Between October 2025 and March 2026, 19 of 108 housing cases resulted in severe maladministration. In July 2026, Lambeth Council tenants gained the final say on housing repairs following a council motion. Redbridge Council's Housing Committee reviewed efforts to address rising complaints in June 2026, prompted by new regulatory standards.
Haringey Council's Cabinet Member Signing discussed revising its Resident Feedback Policy in May 2026 to align with Housing Ombudsman Service recommendations. Westminster Council's General Purposes Committee discussed compensation payments following Ombudsman reports in June 2026. Hackney Council's Living in Hackney Scrutiny Commission decided in September 2025 to review the Housing Ombudsman's special investigation into the council as part of its 2025/26 work programme.
Greenwich Council's Cabinet reviewed annual reports from the Housing Ombudsman for 2023/24 and 2024/25 in February 2026. Islington Council addressed delays in handling housing complaints in November 2025, reporting a 75% maladministration rate for 2024/25. The Housing Ombudsman is an independent body that resolves disputes between residents and social landlords in England. No upcoming meetings are supplied with this topic on their agenda.
Key facts
- Lambeth Council is under formal investigation by the Housing Ombudsman, initiated in December 2025. Source
- Between October 2025 and March 2026, 19 of 108 housing cases at Lambeth Council resulted in severe maladministration. Source
- Lambeth Council tenants gained the final say on housing repairs following a council motion in July 2026. Source
- Redbridge Council's Housing Committee reviewed efforts to address rising housing complaints in June 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.