Greenwich Council's Cabinet has reviewed annual reports from the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman for the 2023/24 and 2024/25 periods. The meeting, held on Wednesday, February 18, 2026, saw the Cabinet note the content of these reviews, which provide insights into complaints handled by the ombudsman services.

The relevant report, titled Local Government and Social Care Ombudsman Housing Ombudsman https://greenwich.moderngov.co.uk/documents/s18243/Local%20Government%20and%20Social%20Care%20Ombudsman%20Housing%20Ombudsman.pdf, was presented to the Cabinet. Supporting documents include appendices containing letters from the LGSCO for both years, as well as the Housing Ombudsman's performance report for 2023-2024 https://greenwich.moderngov.co.uk/documents/s18241/Appendix%20C%20Housing%20Ombudsman%20Performance%20Report%202023-2024.pdf.

Housing Ombudsman Service report detailing landlord performance for the Royal Borough of Greenwich from April 2024 to March 2025, including key metrics like determinations, findings, maladministration rates, and compensation.
Housing Ombudsman Service report detailing landlord performance for the Royal Borough of Greenwich from April 2024 to March 2025, including key metrics like determinations, findings, maladministration rates, and compensation.

The LGSCO's letters for 2023-24 and 2024-25 were reviewed, alongside the Housing Ombudsman's performance report for 2023-2024. These reviews are a crucial part of the council's commitment to transparency and continuous improvement in its services. By examining the findings and recommendations from these independent bodies, the council can identify areas for enhancement and ensure resident concerns are adequately addressed.

These reviews are a crucial part of the council's commitment to transparency and continuous improvement in its services. By examining the findings and recommendations from these independent bodies, the council can identify areas for enhancement and ensure resident concerns are adequately addressed.

A healthcare professional interacts with individuals in a waiting area, possibly discussing health and social care services.
A healthcare professional interacts with individuals in a waiting area, possibly discussing health and social care services.

The meeting agenda item Local Government and Social Care Ombudsman Housing Ombudsman Complaints Annual Review 2023/24 & 2024/25 https://greenwich.moderngov.co.uk/documents/g2636/Agenda%20frontsheet%2018th-Feb-2026%2014.00%20Cabinet.pdf?T=0 indicates that the Cabinet was scheduled to note the content of the annual reviews from the Local Government and Social Care Ombudsman and the Housing Ombudsman for the years 2023/24 and 2024/25. Supporting documents include letters from the LGSCO for 2023-24 and 2024-25, as well as the Housing Ombudsman's performance report for 2023-2024.

The Housing Ombudsman's performance report for 2023-2024 provides key findings and recommendations from that body. Similarly, the letters from the LGSCO for 2023-24 and 2024-25 detail the key findings and recommendations from the Local Government and Social Care Ombudsman for those respective periods.

Illustration depicting diverse individuals and community themes, possibly representing the
Illustration depicting diverse individuals and community themes, possibly representing the "Our Greenwich" strategy discussed in the council meeting.