Tenant Satisfaction
Councils are focusing on improving tenant satisfaction and housing services amidst new regulatory standards and upcoming inspections.
Lewisham Council's Overview and Scrutiny Committee agreed in July 2026 to review the Renters' Rights Act implementation and tenant satisfaction measures. Croydon's Housing Services are preparing for a Regulator of Social Housing inspection in Q3 2026/2027, with the Housing Assurance Board noting improvements in tenant satisfaction measures in July 2026, despite other concerns.
Redbridge Council is enhancing housing complaint handling and preparing for inspections, following new regulatory standards, with its Housing Committee meeting in June 2026. The council's 2025/26 Tenant Satisfaction Measures report, released in June 2026, indicated increased tenant satisfaction with feeling heard, partly due to a Resident Influence and Scrutiny Panel. Tower Hamlets Council's Housing Management Sub-Committee reviewed performance and tenant satisfaction in September 2026.
Tenant satisfaction refers to the contentment tenants experience with housing services and management. Councils are working to meet new regulatory standards, including the Social Housing (Regulation) Act and Awaab's Law, which aim to improve housing governance and service delivery. In March 2026, Tower Hamlets Council acknowledged the need for more customer service staff to manage inquiries.
Key facts
- Lewisham Council's Overview and Scrutiny Committee agreed in July 2026 to review the Renters' Rights Act implementation. Source
- Croydon's Housing Services are preparing for a Regulator of Social Housing inspection in Q3 of the financial year 2026/2027. Source
- Redbridge's 2025/26 Tenant Satisfaction Measures report, released in June 2026, indicated an overall improvement in tenant satisfaction. Source
- Tower Hamlets Council acknowledged in March 2026 the need for more customer service staff to manage the high volume of inquiries. Source
- Islington Council's maladministration rate for housing complaints was 75% for 2024/25, an improvement on the previous year. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.