customer journey
Brent Council approved a restructure of Adult Social Care management in March 2026, aiming to enhance the customer journey for service users.
Brent Council's General Purposes Committee approved a restructure of Adult Social Care management in March 2026, reducing senior managers from five to two. This decision aims to enhance focus on the customer journey, the complete experience a customer has with a service, and clarify roles within the department.
The changes were expected to be implemented by April 2026, with associated costs falling within the new financial year. A report to the committee explained that the restructure was designed to improve services by eliminating overlapping portfolios and confusion among senior roles, partly in response to CQC concerns.
Key facts
- Brent Council's General Purposes Committee approved a senior management restructure in Adult Social Care in March 2026. Source
- The restructure reduces the number of senior managers in Adult Social Care from five to two. Source 1 Source 2
- The changes were expected to be implemented by April 2026. Source 1 Source 2
- The restructure aims to improve focus on the customer journey and address role clarity issues. Source 1 Source 2
- The restructure will result in one voluntary and two compulsory redundancies. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on, with background from Wikipedia. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.