Tenant Engagement
Councils are formalising tenant engagement strategies and using resident feedback to improve housing services and meet regulatory standards.
Havering Council's Cabinet approved its Housing Tenant Engagement Strategy in September 2026. Redbridge Council's Overview and Scrutiny Committee reviewed its housing engagement strategy in September 2026, noting the adoption of policies to strengthen tenant engagement and compliance with Regulator of Social Housing standards, as introduced by Councillor Saima Ahmed. Enfield Council's Cabinet approved its 2026/2027 Housing Service Plan in March 2026, focusing on tenant involvement after receiving a C1 rating from the Regulator of Social Housing in July 2025.
Councils are also using tenant feedback to drive service improvements. Camden's District Management Committees discussed resident engagement for budget setting in September 2026. Enfield's plan highlighted communication as a crucial area for improvement based on tenant feedback from the Enfield 500 scrutiny group. Tower Hamlets' 'Safe Homes, Great Services' Programme, 'Your Voice, Our Action', aims to improve housing services based on resident feedback, with progress reviewed by the Housing Management (Cabinet) Sub-Committee in September 2025.
Tenant engagement involves activities designed to involve tenants in decision-making and communication regarding their housing. This includes service improvement, addressing issues like repairs and anti-social behaviour, and ensuring compliance with regulatory obligations.
Key facts
- Redbridge Council's Overview and Scrutiny Committee reviewed its housing engagement strategy in September 2026. Source
- Enfield Council's Cabinet approved its 2026/2027 Housing Service Plan in March 2026, focusing on tenant involvement. Source
- Enfield Council received a C1 rating from the Regulator of Social Housing in July 2025. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.