Kensington and Chelsea Council's Leadership Team has reviewed the action plan developed in response to the 2025 Residents Survey. The plan outlines the council's proposed initiatives and improvements aimed at addressing feedback received from residents on various council services and priorities. The survey provided valuable insights into resident concerns, and the resulting action plan is designed to enhance services and respond to these concerns.

The meeting, held on Wednesday, March 25, 2026, saw the Leadership Team discuss the implementation strategies for these actions. The action plan, detailed in Appendix 2 Residents Survey 2025 Action Plan, outlines specific initiatives and improvements the council will undertake in response to resident feedback.

Bar chart showing resident satisfaction with council services
Resident satisfaction with council servicesSource: Leadership Team papers, 25 March 2026

The discussion focused on how the council will implement the proposed actions to enhance services and address resident concerns. The survey itself, KD2000015R Resident Survey 2025, gathered feedback from residents on various council services and priorities, providing the foundation for the action plan.

Architectural drawings of a day centre
Proposed design for a day centreSource: Leadership Team papers, 25 March 2026

Other items discussed at the meeting included repairs to Albert Bridge, as detailed in KD1013640R - Repairs to Albert Bridge, and the relocation of St Mark's Day Centre, with related plans found in KD1013551 St Marks Day Centre Relocation.

Diagram and photograph illustrating structural components of Albert Bridge
Albert Bridge structural componentsSource: Leadership Team papers, 25 March 2026

The council also reviewed its Small Business Rate Relief Scheme for 2026-27 to 2028-29, with supporting guidance available in Appendix 3 Supporting Small Business Relief Guidance.

Stylized illustration of a road splitting into two paths
Symbolizing future directionSource: Leadership Team papers, 25 March 2026

Financial reports, including the Q3 2025-26 Monitoring Report (KD1012679R - Q3 2025-26 Monitoring Report) and the Q3 HM Performance report (KD1011361R - Q3 HM Performance), were also presented. Additionally, the meeting covered the Capital Programme (Appendix 1 - Capital Programme), General Fund Savings (Appendix 2 - General Fund Savings), and General Fund Reserve Commitments (Appendix 3 - General Fund Reserve Commitments).

Bar chart showing council tax collection rate
Council tax collection rateSource: Leadership Team papers, 25 March 2026

Bar chart showing Non-Domestic Rate collection rate
Non-Domestic Rate collection rateSource: Leadership Team papers, 25 March 2026

Impact assessments, including Equalities Impact Assessments (EqIA) and Safety Impact Assessments (SIA), were also reviewed for various items, with specific documents such as Appendix 3 - EqIA and Appendix 1 - Safety Impact Assessment SIA available for reference.