Civica
Sutton Council is replacing its Civica pension administration software amid ongoing concerns across councils about the company's software delivery and compliance.
Sutton Pension Fund is replacing its Civica UPM administration software with the Heywood Altair system, a decision made in October 2026 by the Strategy and Resources Committee. This follows concerns raised by the Sutton Pension Board in July 2026, which flagged a "red risk" regarding Civica's ability to deliver compliant software updates for the McCloud Remedy and new Access and Fairness regulations, potentially delaying Annual Benefit Statements.
Kingston upon Thames Pension Fund also identified a "red-rated risk" in March 2026 due to Civica's failure to provide a fully compliant software solution for its administration system, which could lead to incorrect benefit payments. Separately, Bexley Council's new Civica asset management system was nearing the final stages of implementation in March 2026, aiming for improved reporting capabilities. No upcoming meetings are listed for this topic.
Key facts
- Sutton Pension Fund approved a new contract for the Heywood Altair system in October 2026 to replace the Civica UPM system. Source
- Sutton Pension Board flagged a "red risk" in July 2026 concerning Civica's ability to deliver compliant software updates for pension administration. Source
- Sutton Pension Fund was facing potential delays in issuing Annual Benefit Statements in July 2026 due to Civica software issues. Source
- Kingston upon Thames Pension Fund identified a "red-rated risk" in March 2026 due to Civica's failure to deliver compliant software. Source
- Bexley Council's Civica asset management system was nearing completion in March 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on, with background from Wikipedia. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 7 October 2026. Spotted a mistake? Email community@opencouncil.network.