Resident engagement
Councils are currently focusing on improving communication channels and overhauling resident engagement strategies to foster broader participation.
Ealing councillors raised concerns in October 2026 about delayed officer responses and the need for more accessible communication channels, particularly for those struggling with technology. Barking and Dagenham Council is exploring the 'Loki' app for direct communication with residents, as discussed in September 2026. Greenwich Council launched its 'Community Conversations Greenwich' online portal in March 2026, offering automatic translation into 15 languages.
Wandsworth Council is overhauling its resident engagement strategy to foster broader participation and ensure tenant and leaseholder voices are heard earlier in decision-making processes, as of October 2026. This follows an apology from Wandsworth Council's leader in September 2026 for housing service failures. Lewisham Council is also prioritising resident engagement in its upcoming Corporate Strategy for 2026-2030, following a review in March 2026.
Redbridge Council's Housing Committee reviewed preparedness for housing inspections in June 2026, focusing on regulatory compliance and resident engagement in light of recent legislative changes. Southwark Council's Cabinet accepted recommendations in March 2026 to improve resident communication following a review of the Chilton Grove Estate project. No specific upcoming meetings on this topic are listed in the provided material.
Key facts
- Councillor Ajay Roy raised concerns in October 2026 about Ealing Council's delayed officer responses and communication accessibility. Source
- Wandsworth Council is overhauling its resident engagement strategy to foster broader participation, as of October 2026. Source
- Barking and Dagenham Council is exploring the use of the 'Loki' app for direct communication with residents, as discussed in September 2026. Source
- Wandsworth Council's leader apologised for housing service failures in September 2026. Source
- Greenwich Council launched its 'Community Conversations Greenwich' online portal in March 2026. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 21 October 2026. Spotted a mistake? Email community@opencouncil.network.