NRS Healthcare
Councils are managing significant financial overspends and service disruptions following NRS Healthcare's liquidation in August 2025, though Tower Hamlets extended its contract.
The Hammersmith and Fulham Health and Wellbeing Board approved a £528,165 overspend on community equipment in June 2026, following the collapse of its contract with NRS Healthcare, which went into administration in August 2025. This necessitated the mobilisation of emergency contracts and a new provider. In contrast, Tower Hamlets Council agreed in February 2026 to extend its community equipment services contract with NRS Healthcare for two years, citing the company's financial difficulties.
Following NRS Healthcare's liquidation in July or August 2025, several councils faced operational challenges. Haringey reported in December 2025 that residents might experience delays in receiving essential equipment, and recruitment to the commissioning team was delayed. Westminster City Council also reported in September 2025 that it was grappling with delays in transferring crucial data from NRS, increasing risks for equipment servicing and maintenance.
To ensure service continuity, Waltham Forest Council used urgency powers in October 2025 to award two contracts to Enabled Living for essential services, spending £656,149 on an emergency service in September 2025. Harrow Council delegated authority to officers in August and September 2025 to secure new community equipment providers, collaborating with seven other local authorities.
Key facts
- Hammersmith and Fulham Health and Wellbeing Board approved an overspend of £528,165 on community equipment in June 2026. Source
- Tower Hamlets Council agreed to extend its community equipment services contract with NRS Healthcare for two years in February 2026. Source
- NRS Healthcare went into administration or liquidation in July or August 2025. Source 1 Source 2 Source 3
- Waltham Forest Council spent £656,149 on an emergency Integrated Community Equipment Service in September 2025. Source
- Westminster City Council reported in September 2025 that delays in data transfer from NRS Healthcare increased risks. Source
About this summary
This summary was written automatically from our published stories and the council meeting records they draw on. It describes what councils have discussed and decided; it does not take a view on any decision. Each key fact links to the story it comes from. Updated 30 September 2026. Spotted a mistake? Email community@opencouncil.network.