A motion to review roadworks management processes in Hayes Town Centre, prompted by significant disruption from Cadent Gas works, was lost at a Hillingdon Council meeting on Thursday, September 24, 2026.
The motion, proposed by Councillor Raju Sansarpuri, highlighted the extensive disruption caused by Cadent Gas roadworks that began in April and concluded in late June. Councillors heard that advance notification to the community and local traders was non-existent, and that the lack of clear signposting for alternative routes led to severe traffic queues and delays for residents. The closure of all bus stops also disproportionately affected passengers with disabilities or limited mobility.
Local businesses reported significant negative impacts on their takings, with anger expressed over the lack of compensation for losses incurred due to the prolonged disruption. The meeting information indicated that there was no provision to offer any compensation
for these losses, suggesting a gap in current council procedures for supporting businesses affected by approved or managed roadworks.
The absence of timely information regarding the overrun of works and expected completion dates further exacerbated the situation.
Councillor Sansarpuri argued that while infrastructure works are essential, the measures taken to minimise disruption during the Hayes Town Centre roadworks were inadequate. The motion called for the Residents Services Select Committee, in consultation with the relevant Cabinet Member, to review roadworks management processes. This review was intended to engage utility companies, Transport for London, bus operators, and local business representatives to prevent future exacerbated disruptions in town centres and high streets.
Speaking against the motion, Councillor Wayne Bridges acknowledged that major utility works were inevitable but suggested that processes were already in place to address operational issues. He stated that the council was sympathetic to the concerns raised by residents and businesses but maintained that existing procedures were sufficient. Councillor Bridges cited the example of broken barriers at the Harefield Recycling Centre, where technological issues had led to alternative measures being put in place,
and confirmed that recycling of magazines and paper was still possible via the co-mingled stream, while encouraging residents to use curbside services. A dedicated textile collection point also remained available.
The motion was ultimately lost by a vote of 19 to 30.